Over the years tech support has improved over the last twenty year from the time of call center support to the more current support of remote login access. With the change in technology from times of modem and dail-up, until the more current high-speed interent technology we have been able to do things quicker, faster and easier to perform tech support fixes or support for customers. You can now support more customers from anywhere there is internet access. All you need now is a laptop, internet access and computer access control software. Like the hardware computer control software has change from simple dial-in, then IP based software to the more current Proxy Pro 6 remote desktop software that comes with 256-bit encryption, the highest in its class of remote desktop access software. I have used one type of remote access software or another to solve customer issues hundreds of times. Proxy Pro 6 is a business-oriented remote desktop software service with state of the art security to better troubleshoot problems, accessing files or data.